Florada Wedding Package

Booking Confirmation & Payment Terms

• A booking is confirmed upon placing your order, as are these terms & conditions. 

• A $1,200 non-refundable booking fee will be kept for event cancellations received with more than 30 days notice. The booking fee is required to secure our services for your date and covers:

•  

  • administration costs to set the booking;
  • preparing to render your services; and
  • any services performed up until the point of termination.

• • opportunity cost of rejecting other potential clients for the same date

• All parties agree that the liquidated damages for a voluntary client cancellation equals a $1,200 booking fee.

• If additional items are requested or travel is outside of 20kms, the additional fees for these services must paid no later than 30 days out from the event and final confirmation of payment receipt must be provided. The package in full will not be delivered unless all fees are paid in advance. 

• Payments can be made by EFT / direct deposit.

• Upon placing your order for a Wedding Package priced at $5,500, you are agreeing to the items and to the total value listed.

• Should you wish to make changes to the items in this quote/invoice, we require a minimum of 30 days notice before your event date. The parties shall cooperate to equitably determine the impact of any changes on pricing, time commitments, scheduling, deadlines and other project factors.

• The Wedding Package amount cannot be reduced from the original amount/order placed.

• Changes to your event date and venue can only be made under the conditions listed in the “Rescheduled & Relocated Events” section.

• All changes must be made in writing to hello@florada.com.au 

Event Cancellations

• If you decide to cancel this order/agreement, it must be done in writing to hello@florada.com.au at least 30 days before the event.

• Events canceled within 30 days of the event date remain payable in full, regardless of the circumstance.

• If you cancel your event and provide more than 30 days notice, the $1,200 booking fee will be kept.

• We reserve the right to cancel the contract at any time. In this instance, you are entitled to a full refund. 

Rescheduled & Relocated Events

• You must advise us of any change to the event venue or event date in writing to hello@florada.com.au.

• We will do our best to accommodate new dates or location changes however we cannot guarantee our availability.

• If we are unavailable on your new event date, or are unable to accommodate your change of venue, your $1,200 made remains non-refundable.

• If we are available on your new event date, or able to accommodate your venue change, the order will be transferred to the new date. A new contract and quote will be drawn up taking into account the changed circumstances. (For instance, wholesale product prices fluctuate through the season, delivery and hourly wages vary depending on venue set-up requirements.) 

Product Substitution & Availability

• Our flower packages are available in either neutral or colourful, we will use only Australian grown flowers in the floral design for your wedding. We will discuss your flower preferences with you upon booking, and do our best to accomodate your requests based on seasonal availability. However, we reserve the right to make floral substitutions without further approval, and if necessary make any substitutions we think are best on for the event. In circumstances beyond our control when we deem the quality or colour of a flower to be unsuitable, Florada reserves the right to use a flower of similar colour and value in place of a previously nominated flower.

• Florada buys produce from Australian growers and does not substitute with imported flowers.

• All flowers and foliages are subject to seasonal quality and availability.

• We reserve the right to substitute all products to ensure the highest quality ingredients are used.
  Unfortunately we cannot guarantee availability, exact colours or shades of a specific product.

• When working with Mother Nature, there are no guarantees. Unseasonably warm, wet or cool
  seasons have a dramatic impact on flower and foliage availability.

• Regardless of the availability of specific products, we will adhere to the agreed colour palette and
  style of floral design to the best of our ability, as outlined in our supplied design inspiration.

• Refunds will not be given for minor changes in flower type or appearance.
  
  

Delivery

• Upon receipt of flowers, you assume all responsibility and care for your flowers and designs. 

Hired Pieces 

• Vase hire is included in the package, and hire items remain our property and are provided on a hire only basis, unless purchased by the customer which can be agreed upon in advance and for an additional fee.

• All hire pieces must be returned to us within 48 hours of the event, unless agreed otherwise.

• Please advise your guests that all hired items must not be removed from the venue and remain the property of Florada.

• Clean, unbroken return of all hired stock is your responsibility.

• Lost, broken or damaged stock on hire from us must be paid for in full, by you.

• We reserve the right to charge an additional holding, cleaning and/or retrieval fee which will be invoiced separately after the event, for hire items if they are not returned undamaged and on time, as per the initial agreement.

• We reserve the right to charge the client full replacement costs for items damaged, lost or broken.

Photographs & Video Footage

• We retain the right to photograph all finished work and use photographs of your event in our marketing efforts. This includes, but is not limited to social media, brochures, websites, Pinterest, advertising, magazine submissions and other publications related to self-promotion and marketing.

• Photos taken by us of your arrangements remain our property. Our photos are not to be reproduced, copied or edited in any way by you or any third party without our prior permission, but can of course be reshared on social media acknowledging us as the florist.

• Any photos provided to us by your photographer will only be used by us for promotion and marketing of our business. Photographer’s credits will be displayed if requested.

• We reserve the right to hire an independent photographer to capture our work on the day, and in doing so, the focus of the imagery captured would be predominantly on the flowers. Usage of these images will be limited to our own marketing and self-promotion applications.

• Please notify us in writing at hello@florada.com.au of any reservations you may have in relation to the sharing of any photography or personal details (eg: first names in social media post) in advance, and we will respect your privacy and avoid sharing these details or aspects of your event.
  
  

Venue Permissions

• It’s the client’s responsibility to advise the venue / events manager regarding the scope of designs.

• We cannot be held responsible or liable for any instances where work cannot be completed and achieved due to a lack of permission or safety at the venue

Privacy

• We respect your privacy. Your names, event date, contact details, order information & pricing will be treated with complete privacy.

• We will not speak with any media representative or release any information unless you give us consent to do so. We request you do the same and do not disclose order and pricing details to anyone without our express written consent.
  
  

Extreme Weather Conditions

• In the instance of extreme weather (wind, rain, heat, or cold), we will always put safety first and will follow government advice regarding any event including flooded roads and bushfire evacuations.

• We cannot be held liable for the impact extreme weather conditions have on our ability to safely do our job.

• Extreme temperatures and high winds have a dramatic impact on flowers. While we will do our best to go above and beyond, we cannot be held responsible for damaged florals as a result of weather.

Impact of COVID-19

• We take public health seriously and adhere to all health and safety requirements.

• Where we cannot safely perform our duties as a direct result of COVID-19, we will advise the
  client in writing.

• Should we be required to quarantine in the lead up to your event date, we will advise you in
  writing and provide you with our plan of action.

• Should someone from your event contract COVID-19, it’s your responsibility to advise us in
  writing as soon as possible.
  
  

Force Majeure

• In the event either party is unable to perform its obligations under the terms of this Agreement because of natural disasters, a pandemic, governmental actions, strikes, wars, terrorist actions, failure of communication lines or Internet service, or other causes reasonably beyond its control, such party shall not be liable for damages to the other for any damages resulting from such failure to perform or otherwise from such causes. 

• In the instance the force majeure event results in the cancellation or relocation of the event within 30 days of the planned date, and the event date is unable to be rescheduled or relocated by mutual agreement as per this Agreement (Rescheduled & Relocated Events), you agree that you will be liable for: 

• A $1,200 booking fee; and

• An amount equivalent to the cost of any flowers or materials purchased by us to meet our obligations under this Agreement.

General

• In the event of the incapacitation of the Florada head designer, such as health issues resulting in inability to attend on the day, the Florist will appoint a suitable replacement to execute the work.